This is a case show of fast delivery!
A full new customer from Iraq who wants to purchase a batch of Skechers sports shoes/sneakers, from the first day he contacted us, SourcingBiz completed: ①Skechers’ factory visiting → ②Skechers’ warehouse visiting → ③Skechers sports shoes/sneakers procurement → ④Quality checking → ⑤Shipping Skechers sports shoes to Yiwu City, all are done within 1 week!
In this case, besides the professionalism and work efficiency of SourcingBiz, the customer’s full trust in SourcingBiz is the most important point.
It’s hard to imagine the cost of trust between two strangers! What’s even harder to imagine is how quickly the progress of Sourcing Service will be once trust is established!
Next, let’s introduce the detailed process.
10th, Feb.: Initial Contact
At the beginning, this Iraq customer left us a message on our official website on 10th, February.
This Iraqi friend is obviously familiar with China and has used WeChat commonly used by Chinese people.
Jack, our representative immediately replied the WeChat ID during working hours.
Quickly, at 6 pm that evening, which was 1 pm in Iraq, the customer contacted us through WeChat.
10th, Feb. Night: Start Work
The Iraqi customer also expressed his service needs to us: he wants to buy 40 pairs of Skechers sneakers as samples, but he needs to confirm that they are real Skechers-certified shoes, not fake.
The customer’s concern is reasonable because in China, due to the well-established supply chain of sports shoes, any brand of replica can be produced. Especially in the city where SourcingBiz is located, Quanzhou City Fujian, it is the center of shoe manufacturing in China.
So, it is necessary for a third-party service agency in China to assist in confirming that the product is genuine. This is a service provided by SourcingBiz.
So Jack asked the Iraqi customer for the name and contact phone number of the manufacturer. Jack called and planned to schedule a factory visit, but the factory’s contact person said she was too busy and might not have time to meet in person.
Here, we were delayed for two days until 12th, February, Jack proposed to the factory contact that he could visit the factory on his own without any guidance.
Later, Jack drove to the factory.
12th, Feb.: Visit Skechers Manufacturing Factory
After half an hour of driving, about 27 kilometers(a rainy day), Jack arrived at Skechers’ factory.
Under the authorization of the factory contact person, Jack conducted video communication with Iraqi customers and broadcasted the factory’s situation live to Iraqi customers for confirmation.
Through effective video communication, the Iraqi customer ultimately confirmed the Skechers brand.
Everything went smoothly, Jack should be back then~
13th, Feb.: Find the Best Shipping Way
Skechers factory has been confirmed, and Iraqi customers are going to start purchasing. Jack suggests arranging the transportation method first.
Everything is ready, the customer transferred money to us to help purchase Skechers sneakers.
14th, Feb.: Purchasing, Visiting the Warehouse, Obtaining Shoes
On the second day after receiving payment from the customer, we went to purchase Skechers sneakers and made the payment to the factory.
Jack noticed that Skechers’ warehouse was very close to SourcingBiz’s office. To quickly obtain the shoes, Jack decided to go to the warehouse himself to pick them up and visit Skechers’ warehouse.
After driving 18 kilometers, Jack arrived at Skechers’ warehouse.
According to the material requisition instructions, Jack received the shoes.
15th, Feb.: Quality Inspection, Shipped Out
The next step is the product quality inspection process, which involves recording a video of the entire process for customers to view.
And we use a hot air gun ourselves to remove dirt and glue from the shoe upper during the quality checking.
The customer is very satisfied with our work.
Finally, we repackaged the Skechers sneakers and shipped them according to the agreed shipping plan.
Everything was completed in just 6 days！
Many Thanks for the Trust of the Customer
Our story is still ongoing…
